High-tech, High-touch Customer Service
Inspire Timeless Loyalty in the Demanding New World of Social CommerceDownloadable Audiobook - 2013
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment- lashing out at those that don' t. Take heart: old-fashioned customer service, fully retooled for today's blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to survive- and thrive. And Solomon spells out surefire strategies for success in a clear, entertaining, and practical way.
Publisher: Prince Frederick, MD : Recorded Books ; [Prince Frederick, Md.] : [Distributed by] OneClick Digital, 2013, p2013
Branch Call Number: RBDigital eAudiobook
Characteristics: 1 sound file (6 hr.) : digital