The Real Reasons Employees Struggle With Customer Service and What You Can Do About ItDownloadable Audiobook - 2013
Toister breaks new ground, not by offering another set of tired tactics, but by getting at the root of why employees aren't delivering the service they should. With this knowledge--and Toister's corrective actions--businesses can reap immediate rewards.
Publisher: Prince Frederick, MD : Recorded Books ; [Prince Frederick, Md.] : [Distributed by] OneClick Digital, 2013, p2013
Branch Call Number: RBDigital eAudiobook
Characteristics: 1 sound file (5 hr., 45 min.) : digital