Service Failure

Service Failure

The Real Reasons Employees Struggle With Customer Service and What You Can Do About It

Downloadable Audiobook - 2013
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Toister breaks new ground, not by offering another set of tired tactics, but by getting at the root of why employees aren't delivering the service they should. With this knowledge--and Toister's corrective actions--businesses can reap immediate rewards.
Publisher: Prince Frederick, MD : Recorded Books ; [Prince Frederick, Md.] : [Distributed by] OneClick Digital, 2013, p2013
Edition: Unabridged
ISBN: 9781470346959
Branch Call Number: RBDigital eAudiobook
Characteristics: 1 sound file (5 hr., 45 min.) : digital

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