Making Conflict Work

Making Conflict Work

Harnessing the Power of Disagreement

Book - 2014
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"A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction Conflicts at work are as inevitable as they are frustrating. In Making Conflict Work, Peter Coleman and Robert Ferguson's leading experts in the field of conflict resolution address the key role of power in workplace tension. Whether you're butting heads with your boss or addressing a direct report's complaint, your relative position of power affects how you approach conflict. Coleman and Ferguson explain how power dynamics function, with step-by-step guidance to determining your standing in a conflict and identifying and applying the strategies that will lead to the best resolution. Drawing on the authors' years of research and consulting experience, the book gives readers effective strategies for negotiating disputes at all levels of an organization. Making Conflict Work includes self-assessment exercises and action plans to guide managers, mediators, consultants, and attorneys through any conflict. This powerful approach can turn workplace tensions into catalysts for creativity, innovation, and meaningful change"-- Provided by publisher.
Publisher: Boston : Houghton Mifflin Harcourt, 2014
ISBN: 9780544148390
Branch Call Number: 658.4053 COLEMAN
Characteristics: xxi, 278 pages ; 24 cm
Additional Contributors: Ferguson, Robert 1955-

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lms Jul 09, 2015

Booklist top 10 business books 2015

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