The 5 Essential People Skills
How to Assert Yourself, Listen to Others, and Resolve ConflictseBook - 2009
An introduction to assertiveness -- The three-part assertion method -- Assertive rapport building -- Tactics for assertive rapport building -- Assertive curiosity -- Maximizing assertive curiosity in business -- From curiosity to understanding -- Etiquette: rules of the road for people skills -- Persuasion as a people skill -- Asking questions skillfully -- Assertive speaking -- Assertive listening -- Assertive ambition -- Maximizing results with assertive ambition -- Assertive conflict resolution -- Assertive conflict management and negotiation.
Publisher: New York : Simon & Schuster, 2009
Edition: First Fireside trade paperback edition
Branch Call Number: Overdrive eBook
Characteristics: 1 online resource (viii, 240 pages)
Alternative Title: Five essential people skills