The 5 Essential People SkillsThe 5 Essential People Skills
How to Assert Yourself, Listen to Others, and Resolve Conflicts
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eBook, 2009
Current format, eBook, 2009, First Fireside trade paperback edition, All copies in use.
eBook, 2009
Current format, eBook, 2009, First Fireside trade paperback edition, All copies in use. Offered in 0 more formats
An introduction to assertiveness -- The three-part assertion method -- Assertive rapport building -- Tactics for assertive rapport building -- Assertive curiosity -- Maximizing assertive curiosity in business -- From curiosity to understanding -- Etiquette: rules of the road for people skills -- Persuasion as a people skill -- Asking questions skillfully -- Assertive speaking -- Assertive listening -- Assertive ambition -- Maximizing results with assertive ambition -- Assertive conflict resolution -- Assertive conflict management and negotiation.
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